Apple refuses to provide customer support on social media to iPhone users.

Now reporting social media issues on X, YouTube, etc. is going away.

Apple has revamped its support processes, plans to eliminate the roles of social media support advisors.

Customers will not get direct support on social media platforms from 1 October.

The @AppleSupport Twitter account will no longer provide personalized responses to customer DMs starting October 1st.

Customers will be provided with automated replies informing them of ways to reach out for help.

Apple will stop offering technical support in the YouTube support channel.

The post for Paid Community Specialist within the Apple Support community will be closed.

The company is providing its employees with options to transition into a phone-based support role.

Some advisors are unable to present the option of dissent to the social media support team.

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